How Rural Tourism SMEs receive support

EuroCluster RURAL TOURISM is creating a "rural tourism" cooperation at EU level. A cluster brings together public and private operators to promote a specific sector of the economy like - in this case - Rural Tourism. We support companies in the sector with activities of knowledge promotion, market enlargement, lengthening tourist seasons and offering better services while at the same time it shall support the professional organizations.

To organize these activities in the best and most effective way, we gather good practice examples of how small rural accommodation providers currently receive support. Based on the replies, during 2023 we will offer financial support to implement improvements in at least 190 rural tourism businesses from 15+ countries. These services will be accessible through a public call that shall be published later in 2023.

DEADLINE: 31st-March-2023 For more information about us, contact at info@euroclusterruraltourism.eu

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DISCLAIMER

By sending your reply, you agree that the information provided therein will be used for internal processing and purpose of the EU Rural Tourism Cluster to document best practice in the field of support to rural tourism services in Europe.  Information provided is undisclosed to third party.  If a public report is produced, it may not identify your individual cases unless we obtain previous consent from you for it.


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Name of your company or service
 *
Country and/or region
 *
Size in bed places
 *
Contact person and email
 *
How often do you request or need support in the following topics:
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Always
Very often
Sometimes
Never
Marketing and promotion
How to manage my business
Sustainability / greening
Legal and administrative
Others
If you marked "others" in the previous question, give us example:
How do you receive this support?
*
Always
Very often
Sometimes
Never
Individual on-site advice at your place
Support hotline / by phone
Long-term tutoring to develop your business
Training
Marketing and promotion through external providers
Others
If you marked "others" in the previous question, give an example:
What are the three most frequent topics where you need advice or support?
 *
Who delivers support to you and how often?
 *
Always
Very often
Sometimes
Never
Professional association where I am member
Public services provided e.g. by tourism boards
Chambers of Commerce
External advisors or experts
Other
If you marked "others" in the previous question, give us example:
How is the cost of these services covered?
 *
Always
Very often
Sometimes
Never
I pay myself the full cost
I have to pay part of the cost
Free for me / don't have to pay anything
Others
If you marked "others" or "I have to pay part of the cost" in the previous question, give us example or indicate the percantage that you pay yourself:
How do you find/select and contact the entities that give you support?
 *
Always
Very often
Sometimes
Never
Direct personal recommendation
Through an organization I belong to
Own active search
Publicity
Other
If "other" applies in your case, please indicate.
Do you use some special tool or app (online) for receiving support?
 *
If you answered "YES", what do you use?
What works well for you when you need support?
 *
With this question, we look for factors that deliver a GOOD support services.  Indicate here all the positive experiences when looking for and receiving support. For example "quick reply",  "adapted to my real needs", "good follow up" etc.  
What does NOT work well?
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With this question, we look for factors that create a BAD support services. Indicate here all the negative experiences when looking for and receiving support. For example "long dealy", "unfriendly", "not flexible to adapt to my needs" , "too expensive" etc.
Open questions
The following questions are open for your free contribution.  They are not obligatory and you may just jump over them.  If you write, please be short:  a few keywords are sufficient.   You may also include links to further details where applies.
How many different support services do you use?
How are these services organised?
What is the process of receiving assistance?   Please give a short description
From your experience, do you think it is important to count with stable and continuous structures (associations, business advice centers, development agencies etc.) for support? Why? Or why not?
Where and how would you need additional support?
Any other comment or remark you would like to make
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