Customer satisfaction survey
  • Bahrain Post of the Ministry of Transportation and Telecommunications is committed to excellent customer service.
In order to assess our service, we conduct regular surveys to find more about your satisfaction with the postal services.
We highly appreciate your participation in this survey.

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Post office questionnaire:
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Please write the postal branch for your region: 
Please enter the number of the service platform that served you:
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Please enter the name of the service that you visited the center for:
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A- Type of Client:
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B- Are postal services important to you?
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Required
C - How many times do you visit the Post Office or use the postal services per week?
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D - How much do you know about the services provided by Bahrain Post?
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1 - Customer satisfaction with regard to the service employee: The employee's competence, manner of dealing and his/her ability to answer inquiries?
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NEED IMPROVEMENT
EXCELLENT
2 - Client's satisfaction with regard to the service obtained: A - Executing the service on time without the need for providing many documents?
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NEED IMPROVEMENT
EXCELLENT
B - How accurate is the service delivery and the provision of the required information without the need to move between offices?
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NEED IMPROVEMENT
EXCELLENT
C - The distribution of postal items to residences by postmen?
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NEED IMPROVEMENT
EXCELLENT
3- Customer satisfaction with regard to the service center: A - How easy is the access to the center’s site and the general suitability of its facilities?
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NEED IMPROVEMENT
EXCELLENT
B - How convenient are the times of the postal center?
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NEED IMPROVEMENT
EXCELLENT
4- Customer satisfaction in relation to the customer call center (hotline 80001100): A -How do you rate the usefulness of the hotline (80001100), which is provided by Bahrain Post?
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NEED IMPROVEMENT
EXCELLENT
B - How do you rate the response of the frontline staff to your enquiries?
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NEED IMPROVEMENT
EXCELLENT
Suggestion/comments
POST-OF-02-QC (Rev:1 -19.9.2021)
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