Abersychan Surgery Patient Access Survey 2019/20
Please answer all the questions that are relevant and apply to you to the best of your knowledge.  There are no right or wrong answers, and the practice will not be able to identify your individual response.  We will be using the information that has been provided in order to share learning and continue to improve services.  

This is anonymous so please do not add any of your personal information.

We appreciate you taking the time to complete this patient survey as we value your feedback.  

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What is your age range? *
    Do you have a long-standing illness or condition? *
  If you have a long-standing illness or condition please specify
Do you have a disability? *
If you have a disability please specify
Do you consider yourself to be a carer? *
      Are you able to communicate in your language of choice when you visit your GP Practice? *
Please specify your language of choice
How many times have you visited the surgery in the last 12 months? *
Which of these groups would best describe you and your circumstances? *
Are you able to visit the surgery during the working hours of 8am -6:30pm Monday to Friday? *
If you are unable to attend during or open hours please state the reasons or difficulties
How would you prefer to book appointments? *
Generally, how easy is it to get through to someone at the surgery on the telephone? *
Do you know if your practice offers the booking of routine appointments through My Health Online MHOL? *
Do you know if your practice offers the service of ordering repeat prescriptions through My Health Online MHOL? *
Generally, how do you find making a ROUTINE appointment at the surgery? *
Please feel free to tell us about your experience of BOOKING a ROUTINE appointment at the surgery
Generally, how easy is it to make an URGENT appointment at the surgery? *
Please feel free to tell us about your experience of BOOKING an URGENT appointment at the surgery
Before you booked this appointment, did you try any of the following first? *
Required
If you have asked for URGENT appointment in the last 12 months, when did the appointment then take place? *
How long do you normally have to wait for a ROUTINE appointment with a GP of your choice? *
How long do you normally have to wait for a ROUTINE appointment with ANOTHER Health Care Professional of your choice? *
How helpful do you find the reception team at the surgery? *
Have you been seen by a Health Care Professional other than a GP? *
Required
How satisfied were you with the care you received *
When you need information about appointment booking/times, what ways have you tried to find that information? (tick all that apply) *
Required
How would you rate your overall experience accessing services at this surgery? *
Would you recommend Abersychan Surgery to someone who recently moved to the area? *
Please feel free to tell us more about your experience rating and anything else you wish to share (optional)
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