Sumo.com Support Challenge
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General Questions
Let's get to know you :)
Full Name *
Email *
Linkedin Profile:
What do you do for fun?
What's your salary expectation?
Would you be willing to work Nights or Weekends? *
Customer Support Questions!
Find your potential boss's (Daniel Yoo) LinkedIn, and find his 'personal website' listed on his contact information. Paste your answer below *
Record a video of yourself responding to this customer email and paste the YouTube video link as your answer, "Why won't anyone help me??? Your product is really hard to use and not friendly to new users, I can’t find anything in the Help Center and the videos are completely different from what I’m seeing in my account." *
When was the last time you disagreed with an employee? What was it about? How did you resolve it?
Which order would you prioritize the following actions? (assign a different value to each in order of importance) *
1st most important
2nd most important
3rd most important
4th most important
5th most important
Resolving 2nd response support tickets (under 24hrs old)
Answering new tickets (first response).
Processing refunds
Processing 1st response tickets older than 24 hours
Resolving 2nd response support tickets (over 24hrs old)
A ticket comes in 5 mins before the end of your shift, and you don't know the answer to the question the customer is asking. Everyone has gone home for the day. What do you do in this situation?
You have two hours left on your shift, but you have close to three hours worth of work to do. What do you do in this situation?
Written responses
Type these answers as if they are email responses to customers
"I installed Sumo, and it completely broke my site, the main site menu is off, images are not showing, and the whole page is looking awful. How do I remove this damn thing off my site?!" (after checking their site, you don’t see anything broken and Sumo is installed and working correctly) *
"I have a popup form converting at less than 1%. What can I do to boost the conversion rate?" *
"I am interested in installing Sumo on my WordPress site so it can drive more traffic to it. How do I setup this up?" *
"It says there is 'More than one instance of Sumo' and my Sumo isn't working.  Something is broken. What do I do?  Thanks, Jake." *
Take the typing test at: http://thetypingcat.com/typing-speed-test/1m and include a dropbox link to a screenshot of your results *
Last Question! Please make a 1 minute video explaining why we should hire you and upload it to YouTube (doesn't need to be anything fancy - a phone video is fine). Post the unlisted URL below: *
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