1054 Senior ServiceNow Implementation Specialist - Supplemental Questionnaire
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Last Name *
First Name *
The purpose of this Supplemental Questionnaire is to determine your knowledge, skills, and abilities in job-related areas that have been identified as critical for satisfactory performance in this position.  All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed.  This information should be consistent with the information on your application (employment record, resume) and is subject to verification.  The hiring department may review this information as part of their selection process.  Please be thorough and concise.  All of your information MUST be supplied in the spaces provided.  Attachments or additional documents such as resumes, cover letters, or application will NOT be considered. (i.e. Writing "see resume/website/application" is not sufficient response.)  CERTIFICATION: I hereby certify that I am the author of this supplemental questionnaire and that all information presented is true and based on my education and experience and is consistent with the information in my employment application.  I understand that any false, incomplete or incorrect statement may result in my disqualification or dismissal from employment with the City and County of San Francisco.  I also understand and agree that any information provided is subject to verification. *
Question 1. What is your HIGHEST LEVEL of educational attainment? [DO NOT COUNT UNITS THAT ARE IN PROGRESS] *
Question 2.  How many college credits/units in computer science or a closely-related field have you completed? [DO NOT COUNT UNITS/CREDITS THAT ARE IN PROGRESS] *
Question 3. How much experience do you have in the information systems field, including system analysis, business process design, development and implementation of business application solutions for Enterprise Applications and IT project management? *
Question 4. What exposure have you had to ITSM tools – Please name the tool? Describe in detail your experience and level of knowledge working on/with and design & development on the ITSM Platform. You can list some examples of working with the platform in various positions and specific development/configuration and implementations that you’ve been a part of as technical lead. *
Question 5. Describe your working experience and level of knowledge of IT Service Management & processes? If no direct working experience, have you ever worked in a “Service delivery” organization (ITIL shop)? What processes were being followed.      *
Question 6. Describe a time when you were in a project where change happened constantly without any change control to requirements. How did you deal with this situation and how did you overcome the associated challenges? *
Question 7.  Explain the structure and governance in place in your past/current role. *
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