CUSTOMER SATISFACTION SURVEY

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CUSTOMER SATISFACTION SURVEY

Dear Sir/Madam,

GCNM seeks to improve upon the services rendered to its cherished customers and partners. This form therefore seeks to solicit feedback from you on the quality of services you received to enable us continuously improve upon our overall customer service experience

Your response is very much appreciated and shall be treated confidential

Thank you for your feedback

1. Gender
*

1. Female

2. Male

2. Category of individual giving feedback (tick one that applies) *

1. Resident of GCNM

2. Nurse/Midwife

3. Faculty Member

4. Fellow/Member/Associate Member

5. Partner

6. Supplier

7. Prospective Applicant

Applicants spouse

Other:

3. Select the service for which you visited the College *

1. Submission of documents

2. Meet with the Head of Division/Faculty Member

3. Meet with the Rector

4. Submit receipts, invoices, or account enquiries

5. Request for certificates/transcripts

6. Pick up cheque or receipts

7. Pick up documents or items

8. Deliver goods or services

9. Follow up on an issue

10. Attend interview

General issue

Other:

4. Select the office from where you received the service *

1. Office of the Rector

2. Nursing & Midwifery Division

3. Mental Health and Public Health Division

4. Clinical Coordination Unit

5. Finance

6. Admissions

7. Administration

8. Human Resources

9. IT Unit

10. Fellows’ Desk

11. Residents’ Desk

12. M&E Unit

13. Internal Audit

14. CPD Unit

15. Procurement Unit

16. Reception

17. Security post

Every office involved in the training of residents

Other:

5. Rate the attitude of staff you interacted with on a scale of 1 to 5 *

1. Very poor

2. Poor

3. Average

4. Good

5. Excellent

6. Kindly rate your overall level of satisfaction on a scale of 1 to 5 of the services you received *

1. Very dissatisfied

2. Dissatisfied

3. Neither satisfied nor dissatisfied

4. Satisfied

5. Very satisfied

7. Do you have any other comments or suggestions or complaints?

Submit

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