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Classroom Module 2 Quiz
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Name(s)
Your answer
Who is responsible for quoting the job and collecting payment?
Field Support Representative
Cleaning Technician (you)
Lead Trainer
Finance and HR Administrator
Clear selection
Story Problem: Two Technicians clean a house. Each technician cleans for 3 hours. How much do we charge the client (explain your answer)?
Your answer
What do we use the "Green Pad" for?
90% of scrubbing
We don't use it, it's just for looks
Only for very sticky things
To kneel on when we are cleaning
Clear selection
Green Pad
How much floor cleaner concentrate should you add to a sink with a gallon of water?
1/2 cup
6 drops
1 ounce or about a capful
No mixing required, use at full strength.
Clear selection
What is "APC"?
It is a red colored juice
It is the method we use for cleaning
It stands for All Purpose Cleaner
It's the organization that regulates the cleaning industry
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When should we use the Quality Control Checklist and where can I find it?
Your answer
What do we not use to clean the inside of the oven?
Brillo pad with soap
Fresh clean microfiber cloths
APC
Green Pad
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What do we not use to clean inside the fridge?
Green Pad
APC
White Pad
Fresh clean microfiber cloths
Clear selection
Customers need to understand my side of the story
True
False
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I should not have to speak with irate customers, that is the offices' job.
True
False
Clear selection
When a customer asks for help do NOT say...
Yes, I would be happy to help!
Good question, let me help you with that
I don't know that's not my job
Let me call the office for you and find out
Clear selection
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