DT Swiss - South Africa
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Regardless of whether you have any experience with the brand, how would you describe your thoughts on DT Swiss relating to the following criteria *
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Product Quality
Local Prices
Local Availability
Brand's Digital Visibility (Social media)
Brand Physical Visibility (Races, in store)
If you have any experience dealing with Get Stoked Distribution, please let us know your thoughts on the following
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Brand Choices
Prices
General Service Level
Communication of product/service launches
Purchase Experience
Clear selection
How satisfied are you with the DT Swiss Hubs product offering available in Southern Africa? *
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Product range
Price
Availability
Communication (Social Media etc)
Quality (weight, reliability)
Serviceability (ease of service)
Degrees of engagement
Is there anything in particular you feel needs improvement when it comes to DT hubs, either in terms of product features or our services?
How satisfied are you with the DT Swiss Rims product offering available in Southern Africa? *
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Product range (MTB, Road, E-bike)
Inner widths for a given range (example: XC rims = 25mm)
Price
Availability
Communication of USP's
Quality (reliability and building experience)
The included nipples and washers
Performance (Compared to peers)
Is there anything in particular you feel needs improvement when it comes to DT rims, either in terms of product features or our services/offering?
How satisfied are you with the DT Swiss Spares product offering available in Southern Africa? *
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Product range
Price
Availability
Quality (longevity)
Serviceability
Proprietary tools availability
Is there anything in particular you feel needs improvement when it comes to DT spares, either in terms of product features or our services/offering?
How satisfied are you with the DT Swiss Wheels offering available in Southern Africa? *
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Product range (Road or MTB, Carbon or alu)
Price
Availability
Reliability
Serviceability
Performance
Communication of USP's
Is there anything in particular you feel needs improvement when it comes to DT wheels, either in terms of product features or our services/offering?
How satisfied are you with the warranty process when it comes to DT Swiss products? *
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Process (steps required)
Communication (once process is started)
Turn around times
Final result (verdict given by DT)
System (channels needed to go through)
Is there anything in particular you feel needs improvement when it comes to DT warranty service?
Of the following categories, which would you like to see better representation for from DT Swiss South Africa in terms of product choices? *
Which performance bracket do you feel DT Swiss products should be better represented in South Africa? *
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