Classroom Module 3 Quiz

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Name(s)

How many "levels" on the Dirt Code should we try to "level up" a clients home in one visit.

There's nothing we can do to improve the cleanliness level

We should try to bring the home up 1 level

We should promise an immaculate level house on every clean

I don't know what the Dirt Code is

Clear selection

Why do we give them a "range" on the phone quote?

Because it is very accurate and allows for adjustment when we see the "true" condition

Because we don't' feel like asking questions on the phone

Because we don't know very much about cleaning pricing

Because we are trying to trick the client

Clear selection

Who is responsible for agreeing on the price and time expectations before the cleaning starts?

Brian

The FSR who booked the cleaning

Maritza

The Cleaning Technician

Clear selection

At what points should you update the client and FSR team during a cleaning?

What is the correct presentation procedure when meeting a client for the first time?

Introduction, Cleaning, Thanks!

Start cleaning right away

Introduction, then start cleaning right away

Introduction, Walkthrough, Quote, Cleaning, Payment, Book Next, Thanks!

Clear selection

Submit

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