PRIVACY POLICY
All information of a private nature is kept private and never sold or given away to any other parties.
It is used solely for use pertaining to tours conducted by Tassie Buddy Travel Agency.
REQUEST
Is an informed affirmative request by a customer to receive information about a specific quotes of a
service.
BOOKING
A booking is successfully created only when customer agree with the quotes and make full purchase
accordingly.
Fail in making purchase will lead to fail in making booking.
PAYMENT
Tassie Buddy Travel Agency tours are in Australian dollars.
Payments can be accepted by internet bank transfers.
Payments can be accepted by cash in some specific situations.
Direct Deposit Payment Details:
Bank name: Commonwealth Bank of Australia
Swift code: CTBAAU2S
Account Name: TASSIE BUDDY
BSB: 067 101
Account No: 1076 9423
Description: Request or Invoice Reference Number
SURCHARGE
For overtime booking, from 9pm to 8am, surcharge may apply.
All driver are allowed to work up to 12 hours a day. Extra fee may apply from $60/hour for 11th
and 12th hour.
If driver have to stay overnight due to long trip, bed and dinner OR $150/night must be offered by
customer.
PICKUP SERVICE SURCHARGE
For overtime booking, from 9.30pm to 7am, surcharge may apply.
For any flight delay or unexpected issue, customer can contact Tassie Buddy Travel Agency for
rearrangement.
Tassie Buddy Travel Agency accepts 30 minutes waiting without any surcharge.
If Tassie Buddy Travel Agency does not receive any contact from the customer, the pickup will be
cancelled without refund.
For any flight delay or unexpected issue, customer can contact Tassie Buddy Travel Agency for
rearrangement.
Surcharge applied $0.85/ minutes after the 30 minutes waiting time. The surcharge starts from $25.
Providing flight number could be useful to reduce the waiting time and avoid surcharge.
CANCELLATION
For a full refund, cancel at least 21 days in advance of the start date of the experience.
Cancellation within 21 days of pickup commencement 60% of received monies will be refunded.
Cancellation within 10 days of pickup commencement 40% of received monies will be refunded.
Cancellation within 5 days of pickup commencement 20% of received monies will be refunded.
“No Shows” or less than 72 hours before the booked date will receive no refund, AND will be liable
for the FULL amount quoted for the tour.
Cancellation fee may apply up to 3% of received monies.
If Tassie Buddy Travel Agency needs to cancel pickup due to unforeseen circumstances any monies
already received will be refunded in full. (All attention will be given to reschedule pickup rather
than cancel)
If the minimum number of customers is not reached, Tassie Buddy Travel Agency needs to offer
alternative date or full refund 3 days in advance (All attention will be given to reschedule pickup
rather than cancel)