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Customer Service Self Assessment
Think about your own customer service skills in relationship to the statements below. Please respond with your level of agreement with 1 being "never describes me" and 5 being "always describes me."
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I greet customers with a smile.
*
Never
1
2
3
4
5
Always
I thank phone clients for calling.
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Never
1
2
3
4
5
Always
I ask clarifying questions to better understand customer needs.
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Never
1
2
3
4
5
Always
I restate customer requests or information to improve clarity.
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Never
1
2
3
4
5
Always
I offer additional resources to customers when appropriate.
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Never
1
2
3
4
5
Always
When I do not immediately know an answer, I offer to research and get back with the customer.
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Never
1
2
3
4
5
Always
I set the customer's expectations by giving them a timeline for action that I will take.
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Never
1
2
3
4
5
Always
I meet stated timelines.
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Never
1
2
3
4
5
Always
I use positive and creative language to make the customer experience memorable.
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Never
1
2
3
4
5
Always
I personalize my customer interactions by using names.
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Never
1
2
3
4
5
Always
I make sure the customer understands information they are given.
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Never
1
2
3
4
5
Always
I ask if there is anything else I can help customers with.
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Never
1
2
3
4
5
Always
I thank customers for calling or stopping by.
*
Never
1
2
3
4
5
Always
I leave the door open for further interaction by providing my name and contact information.
*
Never
1
2
3
4
5
Always
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