TSA Support Line feedback form

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Thank you for using the TSA Support Line, we hope that you found it useful. To help the support line to be as useful as possible to the TSC community, we welcome ongoing feedback from everyone who has used the service. Your responses can remain anonymous if preferred.

Q1. What was your main form of contact with the TSA Support Line?

Telephone

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Other:

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Q2. On a scale of 1-5, how would you rate the TSA Support Line after contacting us?

Very poor

Very good

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Q3. On a scale of 1-5, how helpful was the support line in answering your query?

Not helpful at all

Extremely helpful

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Please add further comments for Q3 here if needed

Q4. Were you happy with the time it took the support line to initially respond to your enquiry?

Yes

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Please add further comments for Q4 here if needed

Q5 On a scale of 1-5, how did you feel BEFORE you contacted the TSA Support Line?

Feeling very low

Feeling very positive

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Q6 On a scale of 1-5, how did you feel AFTER you contacted the TSA Support Line?

Feeling very low

Feeling very positive

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Q7. In your experience, is there anything in particular that the TSA Support Line did well and/or should keep doing?

Q8. In your experience, is there anything in particular that the TSA Support Line did NOT do well and/or should STOP doing?

Q9. How did you hear about the TSA Support Line?

Please share any other feedback you would like to give

If you would like the TSA to follow-up with you about your responses, please leave contact details below

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