I understand that if one of the volunteers books me an appointment and the time/date/location/etc no longer works for me then I am responsible for cancelling the appointment on my own via the text or email confirmation. Our volunteers are unable to handle the additional work of cancelling appointments. I also understand that if a volunteer tries to contact me several times and I do not respond within 48 hours I will need to reapply for assistance as I will be removed from the queue. * *