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Reference satisfaction questionnaire
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How did you know about this service? (you can choose more than one option)
Librarian
Professor
Friend/ colleague / word of mouth
Flyer / poster
Email from library
Library course
Ask a librarian service
University library system website/Libraries webpage
School/degree course webpage
University library system social media contacts
Did the service answer your needs?
Yes
No
Partially
Clear selection
If not, why?
Your answer
If partially, why?
Your answer
Did you discover some new library services during the meeting?
Yes
No
Clear selection
If yes, which one?
Your answer
How
much are you
satisfied
with
the reference service? (in a range from 1: totally not satisfied, to 5: completely satisfied)
1
2
3
4
5
Clear selection
Any suggestions to improve this service?
Your answer
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