Library Survey
MU/1/38/28-A

Dear Patron,
The library is carrying out a survey on the level of satisfaction of its users in relation to services offered.  The purpose of this survey is to obtain information about user views and opinions that would in turn assist the library management improve on its services.
Kindly help us gather this feedback by honestly filling the questionnaire.  Do not indicate your name/Reg. No./PF No. anywhere in the form.  
The question is on a scale of 1-5 on how satisfied/dissatisfied you are with the library services: Where: 5 - very satisfied   4 - Quite satisfied  3 Average  2 Quite dissatisfied  1 Very dissatisfied.
Thank you.
Gender
Age Bracket
School *
Level of Education
Which campus library do you visit/use? *
Which mode do you use to access library services and resources? *
How do you mostly contact the library? *
Required
How would you judge the response to your request when you last visited the library? *
How often do you visit your library? *
If you do not use the library regularly, list the reasons that prevent you from being a regular user?
How would you describes the library collection? *
3 (satisfy)
2 (average)
1 (unsatisfying)
Is it current
Relevancy
Sufficiency
Which of the Listed library services you use most? *
Required
A. How satisfied are you with our CIRCULATION SERVICES *
5 [very satisfied]
4 [quite satisfied]
3 [average]
2 [quite dissatisfied]
1 [very dissatisfied]
Don't Know
Lending and returning
Reference Services
Speed of Service
Staff Service
Comments/suggestions on service
B. How satisfied are you with our AUDIO VISUAL and ELECTRONIC SERVICES? *
5 [very satisfied]
4 [quite satisfied]
3 [average]
2 [quite dissatified]
1 [very dissatified]
Don't Know
CDs and DVDs borrowing
Headphones borrowing
Internet access
E-books
Comments/suggestions on service
C. How satisfied are you with our PERIODICAL SERVICES
5 [very satisfied]
4 [quite satisfied]
3 [average]
2 [quite dissatisfied]
1 [very dissatified]
Don't know
Print newspapers
Electronic newspapers
Past Papers and e-pastpastpapers
Magazines
e-journals
Clear selection
Comments/suggestions on service *
D. How satisfied are you with our REPROGRAPHIC SERVICES *
5 [very satisfied]
4 [quite satisfied]
3 [average]
2 [quite dissatisfied]
1 [very dissatisfied]
Don't know
Printing
Photocopying
Binding
Scanning
Comments/suggestions on service
E.  How satisfied are you with GENERAL LIBRARY SERVICES *
5 [very satified]
4 [quite satified]
3 [average]
2 [quite dissatified]
1 [very dissatified]
Don't know
Library Security
Library cleanliness
Library book collection
Library customer care
Library sitting space
Library user education
Library information commons
Opening and closing hours
Luggage area service
Library security staff
Library services ease of usage
Comments/suggestions on service
Further suggestions
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