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Governância de TI - Lista 06
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01 – Quais são os 5 livros da I.T.I.L. ?
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02 – No livro de entrega do I.T.I.L. quais processos temos listados?
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03 – O que é o sucesso em cada projeto?
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04 – Cite 4 exemplos de indicadores de desempenho:
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05 – Defina o que é incidente:
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