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Custom Ticket Status User Research
Custom Ticket Status has been a long outstanding request for Zendesk. We would like to know how this would impact your Zendesk instance and understand your use cases while we build more flexibility into Zendesk.
We are also using this form to collect interest in Custom Ticket Statuses and potentially participate in further research.
This form should take approximately 5 minutes to complete.
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* Indicates required question
Do you have a need for Custom Ticket Statuses?
*
A custom ticket status would be a different status apart from what is currently inside Support (New, Open, Pending, Solved, On-hold)
Yes
No
Describe your use case(s) for custom ticket statuses
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Your answer
Do you use the On-hold status today?
*
Yes
No
Do you have multiple brands in your Zendesk account?
Yes
No
Clear selection
Would you have a need for separate statuses for each Zendesk Brand?
Yes
No
Other:
Clear selection
Do you use an App(s) to manage custom statuses?
Yes
No
Clear selection
If you do use an App to manage custom statuses, what is the name of the App(s)?
Your answer
Your Zendesk subdomain:
*
Your answer
Would you be open to the team reaching out with further questions, for the purpose of research?
*
Yes
No
Your name
Please provide this if you're open to the team reaching out with further questions
Your answer
Your email
Please provide this if you're open to the team reaching out with further questions
Your answer
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