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KUESIONER KEPUASAN PELANGGAN STANDAR PELAYANAN MINIMAL RSUD dr. H. Slamet Martodirdjo Pamekasan
INSTALASI RAWAT JALAN
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POLIKLINIK
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Obsgyn/Kandungan
Kulit & Kelamin
Anak
Paru dan TB DOT
Konservasi GIGI
Saraf
Urologi
Anastesi
Jantung
Penyakit Dalam
VCT/HIV
Mata
THT
Jiwa (psikiatri)
Gigi dan Mulut
Orthopedi
Geriatri
Umur Responden
0-17 tahun
18 - 56 tahun
> 56 tahun
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Kunjungan poliklinik RS SMART yang ke
1
2-6
> 6
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Pelayanan Administrasi Poli
Sangat Puas
Puas
Kurang Puas
Tidak Puas
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Pelayanan Dokter Poli
Sangat Puas
Puas
Kurang Puas
Tidak Puas
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Pelayanan Perawat Poli
Sangat Puas
Puas
Kurang Puas
Tidak Puas
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Prosedur pelayanan
Sangat Mudah
Mudah
Sulit/Berbelit-belit
Sangat berbelit-belit
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Waktu tunggu pelayanan di poli
Cepat
Wajar/biasa
Lambat
Sangat lambat
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Biaya
Murah
Wajar/Biasa
Mahal
Sangat Mahal
Tidak berbayar/BPJS/Asuransi
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Kritik dan Saran
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