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CUSTOMER SURVEY
Answer 10 questions to get 10% discount coupon. It is fast and funny. We promise.
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1) How have you found our website?
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Google in search results
Google in paid advertising
Bing
Friend's advise
I do not remember. Really
2) Do you feel comfortable when using our website?
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Yes, very comfortable, it is super fast and I find everything easily
It is just ok, l would say like other websites
You are ok, but still have space for improvement
Using your website was a torture. Thanx God, I was promised candies for using it
3) How easily or fast was it for you to find exactly what you wanted?
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It was fast, no troubles
I had no problems to find, just like on other websites
It took some time for me to find what I wanted. It was somehow hidden
It was good I have solved some puzzles at school, so it helped me to find what I needed
4) What do think about our assortment? The catalog of flowers and gifts?
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It is pretty large, I always find what I need and have good choice
It is ok, you have some flowers and gifts, just like others
I had to consider this or that, but I finally found what I think would be ok. More items would be appreciated
You guys need to add more flowers and gifts
5) What do you think about our prices?
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You have good prices. Pretty cheap comparing to other websites
I see no big difference comparing to the prices of other flower companies
Some items are ok, some items are pretty costy
Just got back from the bank, took a loan to afford flowers from your website
6) What do you think about the presentation of the products on our website?
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I like that you have pictures and detailed description of the products
Nothing to worry about, just average, like other companies provide
Sometimes I wish you could give more pictures or information about your products
Your products are like mystery for me. I cannot find enough information at all
7) What would you add to our services?
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More types of discounts
More ways to see the status of my order
More reviews and testimonials
More videos of bouquets and gifts
More ways of payment
More ways to contact you
More types of flower bouquets
More types of gifts
Required
8) What do you think about the whole process of ordering and delivery
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Everything went smooth and I liked everything
I like ordering process and response time, nothing unusual
Well, I wish everything could be more informative and faster
What do you mean? Do you guys send emails and confirmations?
9) What do you think about flower bouquets presented on our website?
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They are very nice, my compliments to your florists
They are just ok
I wish you could add more modern style bouquets
It is very hard to find any normal bouquet arrangement on your website
10) If you already used our services, what do your recipients think about the items we have delivered?
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They just loved the flowers or/and gifts. Thank you guys!
They liked the flowers (but honestly, it was appreciation to me than to you)
I received no feedback at all from the recipient. So, I hope flowers were fresh
Hey, is anybody there? I am still waiting for the photos of delivery!
Mr. Raccoon, Customer Support Manager is here. Write or ask me everything you want. I promise to answer.
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