Best Western Plus & Executive Residency in Waterloo is looking for high school students interested in getting Hospitality experience.  We are looking for help on busy day/night during the week and some weekends.

Part-time
Number of hires for this role: 2-3
Qualifications:
High school or equivalent (Preferred)

Full Job Description
Position Title: Guest Service Representative
Purpose: Assist the General Manager with overseeing the Hotel operations to maximize revenues and profits while attaining optimal guest satisfaction.
Attend to guests’ needs including but not limited to: providing exceptional customer service and maintaining Best Western brand standards, registration, check-out and reservations procedures.

Essential Functions· Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, and all required information is recorded accurately.· Accept and handle payment information accurately and within company policy.·

Maintain the Front Desk area for appearance, organization and operational effectiveness.· Assist guests in person, by phone or by email with future reservations.·

On a regular basis, this position requires talking, listening, close visual acuity, kneeling, crouching, walking, pushing, pulling, reaching, climbing, balancing, grasping, repetitive motion, extreme heat and cold and the ability to lift up to fifty pounds.·

The ability to work in a standing position for up to 8 hours.

Schedule:5-8 hour shift
Every Other Weekend