must be done a minimum of 24 hours before a session is scheduled to begin in order to ensure a refund or to confirm the postponement of the session fee.
13)
If you have not cancelled or postponed prior to a session, and you do not attend the session, you will be invoiced for your booked session.
14)
Points 11 & 12 are obviously subject to extreme, unexpected circumstances, but will result in automatic postponement of a session.
15) Packages are non refundable unless in very specific cases