Conflict Resolution Techniques

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Conflict management techniques have two different characteristics. What are they? (check all that apply) *

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Avoid the conflict altogether

I get what I want

We both get nothing

They get what they want

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There are five conflict management techniques, which one of the following is not one of them. *

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Avoidance (the problem is just not big enough to worry about)

Accomodating (give and take - let it go cheerfully)

Settling (all parties agree to settle the solution using an objective third-party)

Dominating (use of power or authority - emergency situations)

Compromising (get as close as you can then split the difference)

Collaboration (win win - takes time, patience, and listening)

Which technique is the most preferred? *

2 points

Avoidance (the problem is just not big enough to worry about)

Accomodating (give and take - let it go cheerfully)

Settling (all parties agree to settle the solution using an objective third-party)

Dominating (use of power or authority - emergency situations)

Compromising (get as close as you can then split the difference)

Collaboration (win win - takes time, patience, and listening)

Dominating is the preferred conflict resolution technique in a high-stress emergency or dangerous situations. *

1 point

True

False

Compromising is challenging and may require the help of a mediator. *

1 point

True

False

Conflict resolution is a fancy way of saying decision-making. *

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True

False

This video was helpful. *

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