Together for Sutton Resident Feedback Form

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Thank you for using the Together for Sutton (TfS) services, we hope we were able to support you in the best possible way, but we also understand that times are tough, and there isn't a magic wand for all issues at the moment.

Even where we may not have been able to solve your problem, we hope to have helped you as much as possible and that you felt heard.

Your feedback is extremely valuable to us to help us learn. Please can you spare five minutes to complete this short survey to tell us about your experiences with TfS, good or bad.

Thank you and take care, from all at the TfS team.

1. Please tell us which TfS partner you spoke to/visited in person/visited online when you contacted us (this can be more than one)? *

Advocacy for All

Age UK Sutton

Citizens Advice Sutton

Healthwatch Sutton

Sutton Carers Centre

Together for Sutton

Volunteer Centre Sutton

Other:

Required

2. Please can you tell us if you found the information or advice you were looking for?
*

Yes, I was given the information/advice when I spoke to TfS on the telephone.

Yes, I found the information/advice on your website.

Yes, I was given the information/advice when I met with TfS.

No, TfS could not help me find the information/advice I needed.

No, I found the information somewhere else (please tell us where).

Other:

3. Please can you tell us if you felt listened to, treated well and didn't get passed from one person to another.
*

Excellent service, I felt completely supported.

Good service, I felt supported.

Average service, I felt I needed a bit more support.

Not great service, I didn't feel supported.

Poor service, I didn't feel supported at all.

Other:

4. After speaking with TfS, did you have a better idea of what to do next?
*

Yes, I knew what to do and felt supported.

A little, but I felt I needed more help.

No, I didn't have a clue and felt let down.

Other:

5. After speaking with TfS, did your situation get better?
*

Yes, I felt that my situation got better.

No, my situation stayed the same.

No, I felt that my situation got worse.

Other:

6. After speaking with TfS, did you feel like you knew where to find the information you needed and that you were supported if you couldn't find it?
*

Excellent service, I now know where to find the information I need and don't feel I need support for now.

Good service, I know where to find the information I need or get support if I can't find it.

Average service, I still need support finding information.

Not great service, I'm still not sure how to get the information I need.

Poor service, I'm not sure how to get the information I need and the service didn't support me.

Other:

7. Would you recommend TfS to family and friends?
*

Yes

Other:

8. Please tell us a little more about yourself. To which gender identity do you most identify?
*

Female

Male

Transgender

Non-binary / non-conforming

Prefer to self-identify

Prefer not to say / Not Known / Not Applicable to ask

None of the above

Other:

9. Please tell us your age?
*

Under 18

18-24

25-34

35-44

45-54

55-64

65+

Prefer not to say

10. Which race/ethnicity best describes you?
*

English/Welsh/Scottish/Northern Irish/British

Irish

Gypsy or Irish Traveller

White and Black Caribbean

White and Black African

White and Asian

Indian

Pakistani

Bangladeshi

Chinese

African

Caribbean

Prefer not to say

Other:

11. To which sexual orientation do you most identify? *

Heterosexual: Attracted to people of the opposite sex.

Bisexual: Attracted to people of either sex.

Homosexual: Attracted to people of one's own sex.

Pansexual: Attracted to people of any gender identity.

Asexual: Not sexually attracted to other people.

Prefer to self describe

Prefer not to say / Not Known / Not Applicable to ask / witheld for Children

Other:

12. Please tell us which town you live in?

13. Would you like to receive future marketing communications and resources from Together for Sutton (TfS) and the TfS partnership? To find out more about who the TfS partners are, please visit togetherforsutton.org.uk/about-us/ *

Yes

14. If you opted in to future communications from us, what is your email address please?

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