Complaints Form
We take complaints seriously and will investigate and respond to your complaint as soon as possible. Thank you for bringing your concerns to our attention.

To view One Training's Complaint Handling Policy please click here
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Name: *
Course:
 *
Date: *
DD
/
MM
/
YYYY
Please describe your complaint below. Please provide as much detail as possible.
 *
Please include in your response the follow if they apply:
  • What happened?
  • When did it happen?
  • Who was involved?
  • Were there any witnesses? If yes, please provide their names and contact details.
  • What outcome are you seeking?
Declaration  *
Bắt buộc
Complaint Handling Timeframe

  • Written acknowledgement by One Training no later than 24 hours from the time the complaint is received. This acknowledgement is intended to provide the complainant assurance that One Training has received the complaint and will review the relevant issues and provide a response as soon as practical. The acknowledgement must inform the person that they will receive a written response.

  • The handling of a complaint is to commence within seven (7) working days of the lodgement of the complaint and all reasonable measures are taken to finalise the process as soon as practicable.

  •  A written response must be provided to the complainant within fourteen (14) working days of the lodgement of the complaint.

  • As a benchmark, One Training should attempt to resolve complaints as soon as possible. A timeframe to resolve a complaint within thirty (30) calendar days is considered acceptable and in the best interest of One Training and the complainant.  

  • A complainant should also be provided with regular updates to inform them of the process of the complaint handling. Updates should be provided to the complainant at a minimum of two (2) weekly intervals.

Complaints must be resolved to a final outcome within sixty (60) calendar days of the complaint being initially received. Where One Training Chief Executive Officer considers that more than 60 calendar days are required to process and finalise the complaint, the CEO must inform the complainant in writing, including reasons why more than 60 calendar days are required.
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