Dear respondents,

I'm conducting a research survey on the "The role of quality in banking chatbot towards customer satisfaction in Klang Valley" as part of my Doctor of Philosophy (Management) studies at University of Kuala Lumpur. The study will help us to understand the relationship between chatbot qualities offered by bank and customer satisfaction from the users' perspective. I have prepared the academic questionnaire and would very appreciate it if you would spare some time to fill it out.

This is anonymous study and will only take approximately 15 minutes of your time to complete. Confidential data will be protected to the fullest extent possible, and no identifying information about participants will be included in any written report or presentation related to this study.