Survey on Visits to San Francisco Jails (for Family and Friend Visitors)
As the Sheriff’s Office prepares to restart in-person family and friend visits soon, we would like to hear your suggestions to make the visiting process work for you and your incarcerated loved one.

Please complete this survey only if you currently or previously have had a loved one incarcerated in San Francisco. This survey will be used to inform the Sheriff’s Office so that we can improve the visiting experience.

The Sheriff’s Office aims to restart visits in a way that keeps incarcerated people and their family members safe from COVID-19. The general visiting guidelines are:

- Visits will be 25 minutes long
- All visitors must show proof of complete COVID-19 vaccination received two weeks before the visit. Complete vaccination includes one booster if the visitor is eligible.
- Visitors must wear N-95 masks (masks will be provided if you do not bring one)
- Visits are limited to one adult visitor at a time
- During the pilot phase, visits will take place on holidays and weekdays in the late afternoon/early evening

This survey was developed in collaboration with the San Francisco Jail Justice Coalition and the Sheriff’s Office.
 
Participation in this survey is 100% anonymous and optional.  

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What city do you live in?
Do you have a loved one incarcerated in San Francisco?
Clear selection
What in-person visiting hours would work best for you and your family? Check all that apply.
In the past, the Sheriff's Office has contracted for a shuttle between the Balboa BART Station and County Jail 3. Is this service critical for you to be able to visit?
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How would you rate the appointment scheduling system on a scale of 1-5?
Poor
Excellent
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Provide any comments you have about the appointment scheduling system.
How far do you need to travel to visit your loved one?
Clear selection
All visitors must show proof of complete COVID-19 vaccination received two weeks before the visit. Complete vaccination includes one booster if the visitor is eligible. Do the vaccination requirements present a barrier for you to visit?
Clear selection
What is the best way to communicate with you about visiting policies and updates? Check all that apply.
Does your family participate in parent-and-child contact visits (One Family Program)?
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If your family participates in parent-and-child contact visits, do you have any suggestions or concerns about these visits?
Do you have suggestions that would make visits more welcoming and comfortable for families and friends?
What concerns do you have about in-person visits?
Has your family participated in video visits?
Clear selection
If the Sheriff’s Office continues to provide video visits as an option, once in-person visits have fully resumed, what days and times would be most convenient?
Please provide any additional suggestions or comments that you would like to share with the Sheriff’s Office.
Would you be willing to participate in a Family Advisory Committee on Visiting?
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If you are willing to participate in a Family Advisory Committee on Visiting, please provide an email address to reach you.
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