JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.
Conversation design for Business Messages
Here are the how-to guides for designing a Business Messages conversation. (
https://developers.google.com/business-communications/business-messages/guides/how-to/design
). We want your feedback!
Sign in to Google
to save your progress.
Learn more
* Indicates required question
Did you know that guides for designing a conversational experience are on the Business Messages developer site?
*
Yes
No
Have you read any of these how-to guides?
*
Yes
No
Conversation design for Business Messages
How to approach the design
Design prerequisites
Set the stage with a welcome message
Guide the interaction
Be conversational
Use both automation and live agents
Re-engagement
Test, learn, optimize
Yes
No
Conversation design for Business Messages
How to approach the design
Design prerequisites
Set the stage with a welcome message
Guide the interaction
Be conversational
Use both automation and live agents
Re-engagement
Test, learn, optimize
What did you find most helpful in the guides?
Your answer
What could be improved?
Your answer
What are some of your hurdles in designing a good conversational experience?
Your answer
Submit
Clear form
Never submit passwords through Google Forms.
This form was created inside of Google.com.
Privacy & Terms
Forms
