Sky Point Social Services April 2022 Client Satisfaction Survey

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Dear Valued Sky Point Client,

Thank you for being a part of the Sky Point Family. In an effort to improve our services, we invite you to participate in this brief survey to tell us how our staff members are meeting your expectations.

Your participation is voluntary and your answers can be anonymous. It is completely optional for you to write your name at the bottom of the survey. The answers from all surveys will be reviewed by our administration team, and your individual answers will be confidential. Staff members will not have access to see any of your answers so we encourage you to be as honest as possible, so we can better serve your needs. Even if you give us permission to use your answers for marketing/testimonial purposes your name will not be associated with your comment.

1. Sky Point Social Services, LLC. staff start services and/or appointments on time.

Strongly Agree

Strongly Disagree

Clear selection

2. Sky Point Social Services, LLC. staff regularly attend team meetings.

Strongly Agree

Strongly Disagree

Clear selection

3. Sky Point Social Services, LLC. staff visit regularly.

Strongly Agree

Strongly Disagree

Clear selection

4. Sky Point Social Services, LLC. staff are respectful of individuals' rights.

Strongly Agree

Strongly Disagree

Clear selection

5. Sky Point Social Services, LLC. staff take my suggestions and concerns into account when writing program goals, behavior support plans, discovery profiles, etc.

Strongly Agree

Strongly Disagree

Clear selection

6. Sky Point Social Services, LLC. staff are well trained.

Strongly Agree

Strongly Disagree

Clear selection

7. Sky Point Social Services, LLC. staff are well groomed and dressed appropriately when working.

Strongly Agree

Strongly Disagree

Clear selection

8. Sky Point Social Services, LLC. staff act professionally.

Strongly Agree

Strongly Disagree

Clear selection

9. Sky Point Social Services, LLC. office staff are courteous when I call the office.

Strongly Agree

Strongly Disagree

Clear selection

10. Sky Point Social Services, LLC. office staff return my calls in a timely manner (within 24 hours)

Strongly Agree

Strongly Disagree

Clear selection

11a. Sky Point Social Services, LLC. staff help inspire me to reach for my dreams. (for somewhat disagree or strongly disagree, please explains on lines 11b below)

Strongly Agree

Strongly Disagree

Clear selection

11b. If you answered somewhat disagree or strongly disagree in 11a. please explain your reasoning for scoring this way.

Please rate your overall experience with Sky Point Social Services, LLC.

Excellent

Poor

Clear selection

13a. Is there anything we can do to improve our services?

Yes

Clear selection

13b. If yes, please tell us how we can improve our services!

14. My answers to the following open-ended questions (15 and 16 only) may be used for marketing and/or testimonial purposes.

I give permission

I do not give permission

Clear selection

15. Is there any particular Sky Point Social Services, LLC. staff member which you would like to recognize? If so, please list their name and provide a brief explanation why you would like to recognize them.

16. Do you have any additional comments at this time?

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