Current State of Leadership & AI in Service Design

JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.

Dear Participant,

Welcome and thank you for your willingness to contribute your insights. As a leader in the realm of service design, your expertise and experiences are invaluable to the ongoing discourse in our field. This survey is designed with a dual focus: to explore the current trends, challenges, and strategies associated with service design & AI, and to delve into the personal development paths that leaders like you are undertaking to stay ahead in this dynamic environment.

The first sections of this survey aims to gather your perspectives on service design & AI—how these are being integrated into your practice, the innovations you're steering, and the hurdles you're overcoming. The second section shifts the focus to your personal growth—how you're cultivating your leadership skills.

This survey should take approximately 10-15 minutes of your time. Your responses will be kept confidential and will only be used in aggregate form. Your participation is voluntary, and you may withdraw at any time.

We deeply appreciate your input, which will significantly impact the development of effective strategies and support structures for leaders in our field.

Let's embark on this reflective journey together.

Warm regards,

Prof. Dr. Tina Weisser (University of applied Science Munich) and the Service Design Academy

Email *

What is your current role/title?

In which country do you live?

How many years of experience do you have in service design?

How long have you been in a leadership position?

What is the size of your organization?
*

Small (1-20 employees)

Small (20-50 employees)

Medium (51-500 employees)

Large (501+ employees)

Single / Self-employed

Other:

Which industry does your organization belong to?

How is the service design setup in your company? *

Service designers are part of a centralized design team that serves the entire organization

Service designers are be embedded within specific product or service teams

Service designers are spread across different departments or business units

Service designers are from external consultancies or agencies on a project basis

Required

How is your leadership role structured in terms of authority
*

Leadership role with authority

Leadership role without authority

Required

Company reporting structure: who do you report to (job title)? *

Clear form

Never submit passwords through Google Forms.

This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Privacy Policy

Forms