SPS LEARNER SATISFACTION SURVEY 23/24

SPS Training Learner Satisfaction Survey

Please complete the following survey and hand the results back to your tutor/trainer. If you would rather anonymise the survey, then please leave your name below blank.

1. Learner Name

2. Your course: *

3. Location *

4. Tutor/Trainer *

5. What County do you live in?

Bedfordshire

Cambridgeshire

Hertfordshire

London

Other:

Clear selection

6. How satisfied or dissatisfied are you with the teaching on your course?

Very dissatisfied

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Very satisfied

Clear selection

7. How satisfied or dissatisfied are you with the way staff treat you?

Very dissatisfied

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Very satisfied

Clear selection

8. How relevant and accurate was the information you received from SPS advisors before the course?

Not accurate or relevant

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Extremely accurate and relevant

Clear selection

9. How satisfied or dissatisfied are you with the advice you have been given about what you can do after this course?

Very dissatisfied

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Very satisfied

Clear selection

10. How satisfied or dissatisfied are you with the support you received from SPS before & during this course?

Very dissatisfied

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Very satisfied

Clear selection

11. How satisfied or dissatisfied are you that the course is meeting your expectations?

Very dissatisfied

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Very satisfied

Clear selection

12. How satisfied or dissatisfied are you that staff respond to the views of learners?

Very dissatisfield

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Very satisfied

Clear selection

13. Overall, how satisfied or dissatisfied are you with your experience of SPS Training?

Very dissatisfied

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Very satisfied

Clear selection

14. Please rate your self-confidence now compared to before you started the course.

Much worse

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Much improved

Clear selection

15. Do you think your health, mental health or general well-being has improved since the start of your course?

Not at all

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Yes, they have improved

Clear selection

16. Has the course contributed towards your personal goals, work goals or learning goals?

I am much further from my goal

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Very much

Clear selection

17. Do you think your skills and confidence in using digital technology (e.g. computers, devices, internet, online learning platforms) have improved since the start of your course?

No, they are worse

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Yes, they have improved

Clear selection

18. How would you rate the classroom or venue? (this may be virtual or face to face). Please ignore if not applicable

Poor

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Excellent

Clear selection

19. Did you feel safe or unsafe during the course?

Safe

Unsafe

Clear selection

20. How likely is it that you would recommend SPS Training to friends or family?

Extremely likely

Likely

Neither likely nor unlikely

Unlikely

Extremely unlikely

Does not apply

21. What was the main reason for choosing to do the course? (Tick all that apply.)

To gain skills and knowledge

To get a qualification

To meet people and make new friends

For personal interest or pleasure

To help me take part in social activities

To help me get into work

It is needed for my work

To improve my health or well-being

To progress onto another course or higher education

To help other people

Other reason

22. Which of the following do you think will apply when you have finished your course? (Tick all that apply.)

I`ll have more skills or knowledge

I`ll have gained a qualification

I`ll make new friends

I`ll be more confident

I`ll be more likely to take part in social activities

I`ll be more likely to get into work

I`ll be more likely to progress at work

My health or well-being will have improved

I`ll be more likely to progress onto another course or higher education

I`ll be more able to help other people

None of the above

23. What did you like most about your course?

24. What did you like least about your course?

25. What are your plans for the future?

Any other comments?

THANK YOU FOR TAKING THE TIME TO COMPLETE THIS SURVEY!

Your feedback is extremely useful to us and is used to develop our practices and continuously improve the service that we offer. Thank you for your feedback. Please do not forget to click SUBMIT at the end of this survey.