General Motors customer survey

JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.

This survey is being conducted for educational purposes by students of the IB3M4 sales and Services class at Amsterdam University of Applied Sciences, International Business. The results of this survey will be used to analyze General Motors' service gaps and identify areas for improvement. This survey is not affiliated with General Motors or any of its subsidiaries.

How well did General Motors understand your specific needs and expectations? (Scale: 1 - Very Poorly, 5 - Exceptionally Well)

Clear selection

Have you ever filed a complaint with General Motors regarding their products or services?

Yes

Clear selection

Complaint Resolution: If you have filed a complaint, were you contacted by General Motors to address your concerns?

Yes

Clear selection

If you have filed a complaint, were your concerns resolved ?

Yes

Clear selection

How easy is it for you to reach General Motors for assistance or to report an issue? (Scale: 1 - Very Poorly, 5 - Exceptionally Well)

Clear selection

How would you rate General Motors' overall approach to handling customer complaints? (Scale: 1 - Very Poorly, 5 - Exceptionally Well)

Clear selection

What suggestions do you have for improving General Motors' communication with customers regarding complaints?

Take action

Resolve the concern

Nothing

Other:

How satisfied are you with the quality of service provided by General Motors? (Scale: 1 - Very Poorly, 5 - Exceptionally Well)

Clear selection

If you are not satisfy please specify the reason.

Lack of encouragement to listen to customer complaints

Failure to rectify issues when they arise

Absence of appropriate mechanisms to address service failures

Other:

Where did you buy GM product from?

GM online channel

Dealership

Other:

Clear selection

How would you rate your overall satisfaction with the dealership's service (taking into account scheduling process, vehicle information, track service progress...)?

Very satisfied

Satisfied

Dissatisfied

Clear selection

Did external factor (Word of mouth , review) have influenced your perception of GM

Yes

Clear selection

Is the information provided on the General Motors website consistent with the information available at dealerships?

Yes

Some needs to be better specified

Clear selection

Submit

Clear form

Never submit passwords through Google Forms.

This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Privacy Policy

Forms