Kmall24 VOC Survey
Kmall24 is always seeking better. We want to measure our consumers’ happiness with us
and find out what we need to improve to provide a personal and easy experience.
So we want to hear from you too.

The first 150 people who share their VOC feedback will get a coupon with no minimum purchase amount required! The coupon will arrive in your mailbox within 3 days upon survey completion.

Field Period : April 11 ~ 24th (UTC)
Duration: 2 min.

*Personal information and survey content are collected for sending coupons and retrieving statistical content.
*This survey may be closed before originally planned.

Sign in to Google to save your progress. Learn more
Email *
1. Please enter your email address. *
2. Please specify your age group. *
3. To which gender identity do you most identify? *
4. How did you find out about Kmall24? *
Required
5. Where do you usually get information about Korean products? *
Required
6. Why do you use Kmall24 among other global selling markets? *
Required
6-1. Have you ever shopped online with other global selling markets? Please write down their names.
7. What does have the biggest influences in purchasing products at Kmall24? *
Required
8. Is Detail Page informative enough? *
NO
YES
8-1. Is there any information you would want to see in Detail Page?
9. Can you find relevant information our website menu with ease? *
NO
YES
9-1. Please tell us why you chose the answer above.
(ex. Product Categories are intuitive. It gives a clear picture of Kmall24. There are no categories that matter to me. It needs much clearer word choices, etc.)
10. Do you like the overall design of Kmall24? *
NO
YES
10-1. Please tell us why you chose the design above for Kmall24.
(ex Cool logo, Eye-catching banners, It needs more readability, The product curations are excellent, The product range is wide, etc.)
11. Do you think Kmall24 offers enough variety in products? *
NO
YES
12. What additions do you want to see in our product range? *
13. Do you think our pricing policy is reasonable? *
NO
YES
14. Which promotion benefit do you prefer? *
Required
15. How often do you use Kmall24? *
Required
16. Do you want to visit us again? *
16-1. If your answer is no, could you tell us why?
17. What content do you want to see in Kmall24? *
Required
18. Please tell us what matters to you by offering your feedback on content ideas.
Thank you for taking the time to share your feedback about our service. See you soon!
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