Retailer Customer Service and Sales Skills Course 2022
Do you want to become a better sales person?
Would you like to know how to cross and up sell but not put your reputation as the equine expert at risk?
Then this course is for you.
You will learn how to sell more by:
• Recognising the types of people you are dealing with
• Building better rapport with people
• Better communications with both customers and colleagues
• Being more motivated and enjoying work more
The course will cover key points such as:
• Attitude
• The Opening
• The Sales Process
• Dealing with difficult customers
• Top Tips
• Consumer rights and Consumer Legislation
This course will take place via Zoom on 14th June 2022.
Costs are:
BETA members: £75 + VAT per person/device
SMS & BHS members: £90 + VAT per person/device
Non BETA members: £120 + VAT per person/device
On completing this booking form an invoice will be sent for payment (American Express not accepted). The Zoom link will not be sent out until payment is received so please pay as soon as possible to allow us time to send the link out.