Airport PRM leadership Conference

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We intend to share the collective responses to the following questions during the conference. We thank you in advance for your transparent responses and contribution to the conference.
All respondents to this survey will receive the results report

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Which Organization type do you represent? this will help with the results presentation

Outside of your work environment, do you have friends and/or family who use PRM services when travelling?

Yes

Clear selection

Which area of PRM services do you believe requires the most immediate investment and innovation?

Training and development of staff

Infrastructure upgrades at airports

Technological solutions for assistance and communication

Research and data collection on PRM needs

Other

Clear selection

If other, feel free to share

In terms of technology, which innovation do you believe has the most potential to enhance PRM services in the next 5 years?

Wearable devices for real-time assistance and navigation

Advanced wheelchair designs with autonomous features

Augmented Reality (AR) applications for assistance and wayfinding

AI-driven communication tools for personalized assistance

Other

Clear selection

If other, please share

Which stakeholder group do you believe needs to be more actively involved in discussions and decisions about PRM services?

PRM themselves and their advocacy groups

Ground handling and service providers

Airport authorities and management

Airline representatives

Other

Clear selection

If other, feel free to share

How do you foresee the demand for PRM services changing in the next decade?

Significant increase due to an aging population and increased awareness

Moderate increase as air travel becomes more accessible

Stable demand with minor fluctuations

Potential decrease due to advancements in medical treatments and technologies

Other

Clear selection

If other, feel free to share

What is the most effective way to gather feedback from PRM to improve services?

Regularly scheduled surveys post-travel

Direct interviews and focus group discussions

Digital platforms and apps for real-time feedback

Collaborative workshops with PRM advocacy groups

Other

Clear selection

If other, feel free to share

What do you believe is the primary reason for not investing more in innovations for PRM services?

Budgetary constraints and competing priorities

Lack of awareness about the available technological solutions

Uncertainty about the return on investment (ROI)

Challenges in implementing and integrating new solutions

Other

Clear selection

If other, feel free to share

In terms of training, which aspect do you believe needs the most emphasis to improve PRM services?

Sensitivity and awareness training for staff

Technical training on equipment and tools

Communication skills, especially for non-verbal PRM

Emergency response and safety protocols for PRM

Other

Clear selection

If other, feel free to share

How do you view the role of regulatory bodies in shaping the future of PRM services?

Crucial – They set the standards and ensure compliance

Important but secondary to industry-led initiatives

Occasionally helpful, but often bureaucratic and slow

Not very influential – The industry knows best

Other

Clear selection

If other, feel free to share

Which of the following would most enhance the travel experience for PRM?

A centralized platform for PRM to communicate needs in advance

More accessible in-flight entertainment and amenities

Dedicated PRM assistance teams at every stage of the journey

Real-time tracking and updates for PRM equipment (e.g., wheelchairs)

Other

Clear selection

If other, feel free to share

Based on the SSR codes, which category of passengers do you believe requires the most improvement in terms of service quality and assistance provided?

WCHR

WCHS

WCHC

DEAF

BLIND

Other

Clear selection

If other, feel free to share

How would you rate your organization's current level of service for passengers with reduced mobility (PRM)?

Exceptional - We consistently exceed industry standards and receive positive feedback from PRM.

Good - We meet industry standards and occasionally exceed expectations.

Adequate - We meet the basic requirements but recognize there's room for improvement.

Below Par - We are aware of significant gaps in our service and are working towards improvements.

Clear selection

Which of the following best describes your organization's approach to PRM service feedback?

Proactive - We actively seek feedback after every interaction.

Reactive - We collect feedback when passengers initiate it.

Periodic - We have scheduled intervals (e.g., annually) for feedback collection.

Ad-hoc - We don't have a structured approach but gather feedback occasionally.

Other

Clear selection

If other, feel free to share

In terms of PRM service training, which methodology do you believe is most effective?

Simulation-based - Using VR or physical mock-ups to recreate real-world scenarios.

Classroom-based - Traditional teaching methods with lectures and presentations.

On-the-job - Training staff directly in the field during their regular duties.

E-learning - Digital courses and online modules for staff to complete at their pace.

Other

Clear selection

If other, feel free to share

How do you view the balance between automation and human touch in PRM services?

Fully Automated - Automation can handle most tasks, with humans overseeing.

Hybrid - A mix where automation handles routine tasks, and humans manage complex ones.

Human-Dominant - Humans handle most tasks, with automation in a supporting role.

Situational - The balance varies depending on the specific scenario or airport.

Other

Clear selection

If other, feel free to share

How do you personally feel about your role in providing services to passengers with reduced mobility (PRM)?

Proud - I believe I make a significant positive impact and am proud of my contributions.

Satisfied - I feel I'm doing my part, but there's always more that can be done.

Indifferent - I view it as just another aspect of my job without strong emotions attached.

Overwhelmed - I often feel there's too much responsibility and not enough support or resources.

Other

Clear selection

If other, feel free to share

How transparent do you believe your organization is about challenges and shortcomings in PRM services?

Fully Transparent - We openly discuss and address all issues.

Somewhat Transparent - We acknowledge major issues but might not delve into specifics.

Opaque - We rarely discuss challenges publicly, handling them internally.

Avoidant - We tend to downplay or avoid discussing challenges altogether.

Clear selection

How would you rate your organization's responsiveness to negative feedback or incidents related to PRM services?

A. Immediate - We address issues as soon as they arise.

B. Delayed - We eventually address issues, but there might be significant lag.

C. Selective - We address only high-profile or recurring issues.

D. Non-responsive - We rarely take action based on negative feedback.

Clear selection

In your opinion, how aligned are your organization's stated values about PRM services with actual practices on the ground?

Fully Aligned - Our actions consistently reflect our stated values.

Generally Aligned - There are occasional discrepancies, but we mostly adhere to our values.

Misaligned - There's a noticeable gap between our stated values and actual practices.

Contradictory - Our actions often contradict our stated values.

Clear selection

-------------------------------------------------------------------------------------The Following Questions have been submitted by attendees during their registration --------------------------------------------------------------------- ----------------------------------

(Attendee submitted Question) How do you envision the future of the industry in shaping services to meet the needs of PRM passengers and comply with airport management regulations?

Optimistic Vision - The industry is evolving positively, with innovative solutions and services being developed to meet the needs of PRM passengers and ensure compliance with regulations.

Realistic Vision - The industry is making steady progress, but there are significant challenges and obstacles to overcome in meeting the needs of PRM passengers and ensuring compliance with regulations.

Pessimistic Vision - The industry is struggling to adapt, and there are substantial gaps and shortcomings in services provided to PRM passengers and in compliance with regulations.

Uncertain Vision - It is unclear how the industry is evolving and whether it will be able to meet the needs of PRM passengers and comply with regulations effectively.

Clear selection

(Attendee submitted Question) How aligned do you believe the industry vision is with the actual needs and requirements of PRM passengers and airport management in terms of compliance with regulations?

Fully Aligned - The industry vision accurately reflects the actual needs and requirements and is fully compliant with regulations.

Generally Aligned - There are occasional discrepancies, but the industry vision mostly aligns with the actual needs and requirements and is generally compliant with regulations.

Misaligned - There's a noticeable gap between the industry vision and the actual needs and requirements, with several compliance issues.

Contradictory - The industry vision often contradicts the actual needs and requirements and has significant compliance issues.

Clear selection

(Attendee submitted Question) What your consensus regarding the implementation of QR coding for autonomous wheelchairs and buggies within the airport?

Fully Supportive - I fully support the implementation and see it as a positive advancement for passenger accessibility.

Generally Supportive - I generally support the implementation, but I have some reservations or concerns about its practicality or effectiveness.

Mixed Opinion - I'm uncertain , I have some concerns on the implementation of QR coding for autonomous mobility aids.

Generally Opposed - I oppose the implementation due to significant concerns about its feasibility, safety, or other issues.

Fully Opposed - I'm completely opposed to the implementation,

Clear selection

(Attendee submitted Question) What challenges do you foresee with the implementation of QR coding for autonomous wheelchairs and buggies, and how do they anticipate informing airlines about passenger accessibility via the QR codes?

Minimal Challenges - Airport authorities anticipate few challenges and have clear strategies for informing airlines about passenger accessibility via QR codes.

Moderate Challenges - Some challenges are anticipated, but airport authorities have plans in place to address them and to inform airlines about passenger accessibility.

Significant Challenges - Airport authorities foresee substantial challenges and are still working on strategies to inform airlines about passenger accessibility via QR codes.

Overwhelming Challenges - The challenges are deemed overwhelming, and airport authorities are struggling to find solutions and ways to inform airlines about passenger accessibility.

Clear selection

(Attendee submitted Question) Where do you think more focus on direct improvements for the PRM experience needs to be, Airport, Supplier or Airline?

Airline

Supplier

Airport

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Is there a question you would like to add to this survey so we start collecting responses and present during the conference

Submit

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