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CWA Passenger Service Agents Training Survey
In an effort to identify the training needs of our members, please complete this brief survey. Your input is greatly appreciated. The sky is the limit- don't hold back, tell us want you want or need.
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* Indicates required question
What training would benefit you in your current job that may not necessarily be required?
*
Customer Service Skills
Dealing with difficult customers
Languages ie. Spanish, French, Sign Language
Diversity, Inclusion, Unconscious Bias type workshop
Essential New Skills in Customer Support
Delivering bad news to customers
none
Other:
Required
What other interests do you have that may or may not be job related but would like to learn more about?
*
Personal Finance
Customer Service Certification
Photography
Travel
Personal Internet Security
Basic IT Courses
Technology/Software
Entrepreneurial
Crafing
Other:
Required
Tell us what soft skills you may want to develop either live or on your own workshops?
Work Life Ballance
Managing Stress
Basic meditation program something you would be willing to try. Live via Zoom from the comfort and security of your own home.
That's Just RUDE Training Series
Ideas.. We need them... What else come to mind that you would like to see made available?
Your answer
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