Imagine your are working for "AMAZON" and a client has written an E-Mail Stating "My shipment that had to arrive on the 9th of August has not arrived till date, I have made a pre-booking for it and i'm very disappointed, I either need a re-fund or the same the product to be delivered ASAP. I should have rather chosen flipkart rather. Such pathetic service!!" *
Write an E-mail to this client and resolve this query.