Guest Services/Lost & Found: Stationed at guest services and lost & found locations. Answer questions and maintain professional composure while working with guests. Willing to understand and communicate event ticketing guidelines and outlined regulations. Comfortable being on your feet for 6-8 hrs. This role helps guests with event ticketing, GA, GA+, VIP & ILLVIP check-in, Car Passes, Lost & Found and general customer service issues.

Parking: Good with staying organized and changing direction quickly. Set-up checkpoint locations, parking & traffic signs, and help direct parking lot traffic. Comfortable being on your feet for 6 - 8 hrs.

Floater: You are our everything & everyone volunteer. Provide assistance to staff wherever needed in any department. This role requires someone who works efficiently, adjusts quickly to new teammates and has some stellar problem solving skills.

Green Team: Team #MotherEarth. You're comfortable engaging with guests and answering questions regarding recycling and waste. Green Team will be stationed all over the event, helping implement ILLfest's recycling efforts and trash removal. Need to be comfortable being on your feet 6-8 hrs.

If I am a accepted as a volunteer with ILLfest, I understand that I will be placed onto a team as needed. My indicated preferences will be taken into account whenever possible. However, there is no guarantee of team placement until I receive confirmation.

I understand that pre-event /mid-event / post-event volunteer crews are required to contribute up to 12-16 hours onsite. Successful hour commitment includes being on time, completing my shift schedule fully and communicating with my lead. Failure to do so will result in no refund of my ticket.

I understand that ILLfest may reach out for additional information before placing me on my team.

1. All Volunteers will treat other Volunteers, staff and guests with respect. If a problem arises, resolution should be deferred to security, staffing Leads or Festival Leadership.

2. There will be no use and/or consumption of alcohol/drugs by any Volunteer who is on duty at ILLfest. You must show up sober to your shift. Off‐duty Volunteers are asked to change out of their volunteer shirts after their shift.

3. Volunteers will be professional when engaging with all ILLfest attendees. List includes, but not limited to: ILLfest guests, Media, Press, Artists, Operations, Volunteers, Security and Vendors. Be mindful of those working around you, come prepared and choose a positive attitude.

4. Volunteers will make every effort to fulfill their shift responsibilities. Failure to contribute pre-determined time requirements or failure to fulfill shift commitments without a satisfactory reason may result in dismissal from the Festival and no ticket refund.

5. No Volunteer will use to their own advantage any property or money belonging to the Festival. Failure to do so will result in dismissal from the Festival and no ticket refund.

5. Volunteers will respect and not abuse their credentials. Volunteers will respect Security enforcing credential checks and will not enter zones outside of their credentials. Failure to do so will result in dismissal from the festival and no ticket refund.

ILLfest has a zero-tolerance policy for sexual assault and harassment of any kind. This includes, but is not limited to: non-consensual photography or recording, repeated disruption of festival events, unwelcome attention or physical contact, intimidation, bathroom policing, stalking, physical assault or battery, and rape.  ILLfest does not tolerate offensive language used as a method of violence directed at any individual due to, but not limited to: their sexual orientation, race, religion, appearance or physical attributes, disability, citizenship or nationality, gender, gender identity, gender presentation, or age. ILLfest will take immediate action against those creating an unsafe space for attendees. If you see someone grab, touch, or talk to someone inappropriately, find an ILLfest staffing lead or security team member and report it.