GLT Stage Two Complaint Form 
Please use the form if you have a complaint or concern regarding one of the schools in the Greenshaw Learning Trust,  the Greenshaw Learning Trust as a whole, the Trust Shared Service, an executive officer of the Trust, a governor or governing body of any school in the Trust, or a Trustee of the Trust. 

IMPORTANT - If a person has a comment or complaint about any of the above, they should in the first instance contact the school or Trust in person, or by telephone, email or letter, via the member of staff they have been dealing with, or via the Complaints Lead listed in the school or Trust complaints procedures, for an appointment to discuss the matter with an appropriate member of staff. Only once a complaint has been addressed under Stage 1 may the complainant take the matter to Stage 2 if they are not satisfied, by using this form. 

In accordance with equality law, the Trust will make reasonable adjustments if required, to enable complainants to access and complete the complaints procedure. For instance, providing information in alternative formats, assisting complainants in raising a formal complaint or holding meetings in accessible locations. Please contact us on complaints@greenshawlearningtrust.co.uk or 020 3988 0218 if you believe this to be the case.
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Email *
Name of Complainant: *
Pupil Name (if applicable):
Address:
Contact Phone Number: *
Name of School: *
Please select relevant school/trust
Date of Complaint: *
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DD
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Has your complaint been submitted to the school under Stage 1 - Informal of the Complaints Procedure? *
(If 'no' please note we may be unable to support you to escalate your complaint or concern to Stage 2 - Formal  and we may request you contact the relevant person named in the Complaints Procedure under Stage 1)
Date Stage 1 Complaint Submitted
On what date was your complaint or concern raised at Stage 1 - Informal?
MM
/
DD
/
YYYY

Detailed Description of Complaint:

 *
Please provide a detailed description of your complaint, including dates, times, locations, individuals involved, and include any supporting documentation or evidence using the link below.

Previous Actions Taken:

 *

Describe any previous actions taken to address this complaint under stage 1, including any communication with school staff, teachers, or administrators. 

Resolution Request:

 *

Please specify the outcome or resolution you are seeking as a result of this complaint.

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