Hotel Satisfaction Questionnaire
In order to continually improve and to ensure we offer the services you require it is essential that we know your opinion. We would ask you therefore to please indicate your level of satisfaction with your recent stay.
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Hotel name
A warm welcome
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
My reservation process was efficient and record was accurate
The check-in process was timely and efficient
The reception team was courteous and informative
Clear selection
Guest Room
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
My room was clean and comfortable
My room was furnished appropriately
My bed and bedding were comfortable
Clear selection
Service
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The Hotel team was prompt, reliable and friendly
The team was knowledgeable and fully answered my questions about the area
Security was available if needed
Housekeeping team was friendly and reliable
Management was available to solve problems
Clear selection
Food and Dining Team
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The food and room team was courteous
The food quality was good
Service was timely and efficient
Room service was efficient & dilevered the correct food order
Clear selection
Amenities
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Hotel amenities (pool, spa, exercise room) were clean, attractive and properly equipped
Clear selection
Check out
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The check-out process was timely and efficient
I received a complete and accurate bill
Clear selection
Overall how would you rate your experience at this hotel
Clear selection
Additional comments
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