Have you experienced incivility at work?
Are you a frontline worker or a manager who has experienced rude, angry, or hostile customers, patients, or others in your line of work? Original answers from this questionnaire were used in an HBR article on incivility at work. Though we won’t be publishing any more responses in this Big Idea, we’d love to hear from you.

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What is your position?
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What city/state/country do you work in?
How frequently do you deal with rude or hostile people or witness rude or hostile people at work?
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Tell us about a time when you experienced rude behavior from a customer, patient, or someone else (not a coworker). What happened? What did you do? What did it feel like?
If you're a frontline employee, was your manager aware of the situation? 
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If you're a manager, how do you handle situations where  your employees are treated badly?
If you're a manager, do you feel like your company backs you up in supporting employees when necessary? Are you able to ask a customer to leave your restaurant, for example?
If you were to talk to your manager/employee about incivility in the workplace, either in general or about a specific incident, what would you like to say? 
What's the hardest thing about rude or abusive customers or others at work?
Are you interested in being contacted by HBR if we continue publishing on the topic? *
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