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Customer Retention Analytics
Do you measure the success of your customer acquisition and retention efforts
Yes
No
Clear selection
Do you currently actively identify customers who are at risk of churning?
Yes
No
Clear selection
Is your process automated? Are you using any software for this?
Yes
No
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(If yes) Would you like to provide software you are using?
Your answer
How many data scientist/business analyst have you employed for analyzing/measuring customer acquisition and customer retention efforts?
None
< 5
> 5 but < 20
> 20 but < 50
> 50
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Are you happy with your customer acquisition and retention process?
Yes
No
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Have you been generally able to effectively identify how to
improve customer retention
?
Yes
No
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Feel free to elaborate on your current customer retention efforts and challenges you are facing.
Your answer
Provide email if you are ok with us reaching out to you understand the challenge better.
Your answer
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