SCPGA CATALYST WEBINAR SERIES
October 8th, 2020
Bill O"Brien, Senior VP of Operations at Troon

Catalyst Quiz: A score of 70% or higher will earn 1 MSR credit for attending.
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1. The business plan is a ____________ version of the strategic plan. *
1 point
2. In order to have a successful economic structure, a club needs a culture of __________. *
1 point
3. The Golden Circle is comprised of 3 circles.  The What is on the outside, the How is in the middle and the _________ is on the inside and is the most important circle being the innermost circle. *
1 point
4. There are 3 types of training for employees.  The 3 types are Behavior based, Skills based, and ___________ based training. *
1 point
5. During the presentation, Bill referenced this top 100 Club in Flagstaff, Arizona. *
1 point
6. MBWA is defined as Management By Walking Around and was a large part of what Bill O’Brien considers effective leadership and management. *
1 point
7. The following can be said about culture. *
1 point
8. Effective leaders exercise MBWA roughly __________ of their workday. *
1 point
9. Marketing can be so much more compelling when being driven outward from the WHY as opposed to being driven inward from the WHAT *
1 point
10. Great management creates spaces for employees to do what they do best and for customers/members/guests can realize their best version of themselves. *
1 point
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