JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.
SCPGA CATALYST WEBINAR SERIES
October 8th, 2020
Bill O"Brien, Senior VP of Operations at Troon
Catalyst Quiz: A score of 70% or higher will earn 1 MSR credit for attending.
Sign in to Google
to save your progress.
Learn more
* Indicates required question
Please enter your first name.
*
Your answer
Please enter your last name.
*
Your answer
Please enter your PGA Member number.
*
Your answer
1.
The business plan is a ____________ version of the strategic plan.
*
1 point
another
12 month
3 year
None of these
2.
In order to have a successful economic structure, a club needs a culture of __________.
*
1 point
Service
Sales
Satisfaction
None of these
3.
The Golden Circle is comprised of 3 circles. The What is on the outside, the How is in the middle and the _________ is on the inside and is the most important circle being the innermost circle.
*
1 point
Who
Where
Why
None of these
4.
There are 3 types of training for employees. The 3 types are Behavior based, Skills based, and ___________ based training.
*
1 point
Compliance
Situational
Circumstantial
None of these
5.
During the presentation, Bill referenced this top 100 Club in Flagstaff, Arizona.
*
1 point
Pine Canyon
Forrest Highlands
Flagstaff National
None of these
6.
MBWA is defined as Management By Walking Around and was a large part of what Bill O’Brien considers effective leadership and management.
*
1 point
True
False
7.
The following can be said about culture.
*
1 point
An integrated pattern of human behavior, beliefs, & knowledge
A way of life
Can be ineffective
All of these
8.
Effective leaders exercise MBWA roughly __________ of their workday.
*
1 point
30%
40%
50%
None of these
9.
Marketing can be so much more compelling when being driven outward from the WHY as opposed to being driven inward from the WHAT
*
1 point
True
False
10.
Great management creates spaces for employees to do what they do best and for customers/members/guests can realize their best version of themselves.
*
1 point
True
False
Submit
Clear form
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google.
Report Abuse
-
Terms of Service
-
Privacy Policy
Forms