1092 Service Desk Support Analyst  - Supplemental Questionnaire
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Email *
Email (Your SmartRecruiters account address) *
Last Name *
First Name *
The purpose of this Supplemental Questionnaire is to determine your knowledge, skills, and abilities in job-related areas that have been identified as critical for satisfactory performance in this position.  All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed.  This information should be consistent with the information on your application (employment record, resume) and is subject to verification.  The hiring department may review this information as part of their selection process.  Please be thorough and concise.  All of your information MUST be supplied in the spaces provided.  Attachments or additional documents such as resumes, cover letters, or application will NOT be considered. (i.e. Writing "see resume/website/application" is not sufficient response.)  CERTIFICATION: I hereby certify that I am the author of this supplemental questionnaire and that all information presented is true and based on my education and experience and is consistent with the information in my employment application.  I understand that any false, incomplete or incorrect statement may result in my disqualification or dismissal from employment with the City and County of San Francisco.  I also understand and agree that any information provided is subject to verification. *
Question 1. What is your HIGHEST LEVEL of educational attainment? [DO NOT COUNT UNITS THAT ARE IN PROGRESS] *
Question 2.  How many college credits/units in computer science or a closely-related field have you completed? [DO NOT COUNT UNITS/CREDITS THAT ARE IN PROGRESS] *
Question 3. Select the statement that best matches the number of years of experience you have in performing analyst, installation, and technical support in a network environment. (Note: 1 year = 2000 work hours.) *
Question 4. What does excellent customer service mean to you? *
Question 5. What is Active Directory and how have you used it? *
Question 6. Good communications and written skills are essential skills to Customer Service. How do you handle issues and difficult situations? *
Question 7. Have you ever used any MDM solutions and and if so, what is it used for? *
Question 8. Have you ever used Power Shell and if so, what is it used for? *
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