Please read this document carefully. It contains important information about your contract with the Learning Centre.

Contract with CatVana Learning Centre (CVLC)

The purpose of these Terms and Conditions is to set out the contractual basis for your relationship with CVLC, and to draw your attention to key terms.

CVLC Statutes, Regulations and Policies

1. By paying your fees you agree to comply with the CVLC policy of providing a minimum of one month’s notice to cancel your lessons.

Attendance

1. Regular attendance is vital in order to make progress with your course and your Tutor must be notified of any absence from your class with at least 24 hours notice, preferably by email: catvanalc@gmail.com.

Fees and Payment

1. Details of the fees and charges can be emailed to you upon request.

2. Payment can be made in cash or via bank transfer to the following IBAN: 

PAYMENTS

CatVana Learning Centre

Please make payments to the following IBAN

IBAN: ES04 0081 0092 1200 0169 5775

BIC: BSABESBB

1. It is your responsibility to ensure that the CVLC’s fees for the course are paid by the 5th of each calendar month. If payment is not made by the 5th, you will automatically receive a late payment fee of 20€ with your next bill.

2. CVLC reserves the right to refuse you/your child admission to your/their course if you have not paid all course fees.

3. All payments must be in EUROS. You must pay any currency conversion costs or other charges incurred in making the payment or in processing a refund.

4. INTERNATIONAL BANK CHARGES: If you make a payment from a foreign account, please ensure you accept ALL transfer charges. If we are charged to take your payment, we will request this plus an additional charge of 10€ to be repaid to us.

Cancellations and Refunds

1. You reserve the right to cancel your weekly lessons/groups providing a minimum of one month’s notice to cancel. If notice is received with less than 30 days notice, you will be charged for this whole month, whether or not you have attended.

2. If you fail to attend the first two classes of a term without notifying CVLC, you will be considered to have withdrawn and your place may be offered to a person on the waiting list. If you do not attend three consecutive classes over the course of the term, it will be assumed that you wish to withdraw from the course and your record will be officially withdrawn from our register. You will still be liable to pay for these fees.

3. If you believe you have exceptional circumstances and wish to request the cancellation of your place with less than one month’s notice, please write to us as early as possible by email to catvanalc@gmail.com. Please explain the exceptional circumstances behind your cancellation request, details of the course you wish to cancel and your payment receipt number. Please write the name of your course in the subject line of your email. Your case will be considered by the Departmental Administrator and, if appropriate, by other members of the Senior Management Team; their decision will be communicated to you within 14 days of your request. If a refund is made, an administration fee of €20 may be charged. The decision of CVLC is final.

4. CAMP: Once your child has signed up to camp and started, the days are non-transferable and non-refundable.

Cancellation by Us

1. Where there are good reasons to do so, CVLC may cancel your course and will make every reasonable effort to give you as much notice of cancellation as possible. CVLC will refund all fees paid by you (but see point 12 below about cancellation of a course that has started) and will endeavour to offer a transfer to another course as an alternative, subject to payment or refund of any difference in purchase price.

2. CVLC’s liability when it cancels a course will be limited to a refund of any fees or charges paid for the cancelled course. For partial cancellation of a course, such refunds will be made on a proportionate basis.

Changes to Courses

1. CVLC will seek to deliver each course in accordance with the description set out on your course web page

2. However, there may be situations in which it is desirable or necessary for CVLC to make changes in course provision and delivery, either before or after enrolment. This may include if Government or local restrictions are introduced due to a pandemic or other health or environmental emergency. CVLC therefore reserves the right to:

a. make reasonable changes to the content, syllabus and delivery of a course; and 

b. make reasonable changes to the timetable, mode of delivery (i.e. online, in-person, hybrid), location or tutor(s) specified for a course, including where otherwise unavoidable the cancellation of a limited number of classes.

Personal Data

1. Private/unauthorised recording by learners of any online teaching sessions (e.g. through MS Teams, Zoom or other platforms) is strictly forbidden. 

2. CVLC tutors may record their online sessions with learners in order to enhance learning, allow catch up/revision and support efficient feedback from your tutor. The recording will only be available to learners registered for the course, your tutor and any supporting administrators. Recordings are kept for up to one year then deleted. 

Complaints Procedure

32. If you have a complaint, you should email the complaints manager at catvanalc@gmail.com with the subject line: COMPLAINT.