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MAC.NETWORK support feedback form for onsite service.
Please help us to provide a better service and one that meets your requirements by answering a few questions. You can answer as many or as few as you like.
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Availability
Is it easy to contact MAC.NETWORK?
No, you're always out playing golf
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Yes, I love our midnight email conversations
Clear selection
Communications
Was the problem fully understood and options for repair fully explained?
I had no idea what was happening.
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My enlightenment was complete
Clear selection
Advice
Was your issue satisfactorily resolved in reasonable time?
No, I wish I'd just Googled it.
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ET might have taken longer.
Clear selection
Appearance
How would you rate our operative's presentation?
Scruffy and smelly.
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5
Smart and clean.
Clear selection
Charges
Do you find our service charges reasonable?
No, I was horrified when the bill arrived.
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Yes, I saved a fortune compared to Solutions Inc.
Clear selection
Changes
What improvements or changes would you like to see in the way MAC.NETWORK operates?
Direct sales of hardware and software.
I'd like a service agreement.
More staff and onsite engineers.
Lower charges.
Regular courtesy calls.
VAT Registration
Monthly email newsletter
Proactive involvement in IT Strategy and consultation
Better telephone answering machine
Other:
Identity
You don't need to answer this question but we would like to know who you are if you don't mind?
Your answer
Missing link?
Is there a question we should be asking that isn't on this form?
No it covers everything
Other:
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