SACRED HEART COLLEGE LIBRARY PATRONS’SATISFACTION SURVEY
Dear Students:

The librarians aim to gather insight on how satisfied are the patrons with the library services and resources. Kindly let us know your comments and suggestions for us to serve you better.

Please take a few minutes to fill out this survey form.

Thank you.

Full Name: *
I. LIBRARY PATRON’S PROFILE
A. STATUS
Please tick the appropriate box. *
Required
B. FREQUENCY OF USING LIBRARY SERVICES *
Required
C. WHICH OF THE FOLLOWING LIBRARY SERVICES DID YOU USE? (Check all that applies) *
Required
D. HOW DID YOU ACCESS THESE SERVICES *
Required
E. REASONS FOR AVAILING/USING THE LIBRARY RESOURCES AND SERVICES (Check all that applies) *
Required
F. REASONS FOR NOT AVAILING/USING THE LIBRARY RESOURCES AND SERVICES *
Required
II. EVALUATION OF DIFFERENT LIBRARY ASPECTS
A. Please rate the Library & AV Center Personnel using the scale below. *
5 - Excellent
4 - Very Good
3 - Good
2 - Fair
1 - Poor
Assistance provided by the Library & AV Center Personnel
Helpfulness and approachability of Library & AV Center Personnel.
Courteousness and pleasantness of Library & AV Center Personnel
Availability of online help when using electronic resources
Support the learning research and teaching needs of the faculty and students through Library Instruction
Ready to respond to patron’s questions/queries promptly
7. Provides orientation on availing library services and using library resources
B. Please rate the Library & Audio-Visual Collection using the scale below. *
5 - Strongly Agree
4 - Agree
3 - Neutral
2 - Disagree
1 - Strongly Disagree
The collection is adequate and useful in terms of: Printed books
Journals/Magazines
Theses
E-Resources (e-books, e-journals, world book online, and Open Educational Resources.
Adequacy and usefulness of the available Audio-Visual equipment.
The collection is easy to find through the use of the SHC Customized Online System. (WEB OPAC).
The collection is current and relevant.
The arrival of new acquisitions for print, non-print, e-resources is announced regularly.
Policies and procedures on borrowing resources are clearly stated.
The collections of online full-text articles are sufficient to meet the needs of faculty and students.
8. Ease of using library’s online indexes
B. Please rate the Library & Audio-Visual Services  using the scale below. *
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Dissatisfied
1 - Very Dissatisfied
Provide orientation on programs and services to faculty and students.
Provide assistance related to internet use and online access to resources.
Assistance to users in the use of AV Center equipment and facilities
Timely document delivery service.
The library supports virtual reference services such as e-mail, Chat reference, an instant messaging application, and a Short message service (SMS) or text messaging.
The library provides electronic theses.
Library instruction is provided virtually
Accessibility of collection and services through on-site and online means.
III. Comments/Suggestions to improve the library services and resources. *
Thank you for your time and cooperation!
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