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Master Closure Class
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Name
10 points
Your answer
Office Location
10 points
Your answer
What is the purpose of the master closure course?
10 points
To sell things
To use pressure to convince patients to buy more products
To become well known in the community
To learn how to manage a company
Clear selection
What does a good business do?
10 points
Sell high, buy low
give more to the patient then what they pay for
have a really amazing marketing team
get commission off products in the office
Clear selection
Why do we encourage patients to get on a treatment plan?
10 points
Treatment plans means they pay up front which is immediate money for the clinic
Because we can schedule their appointments ahead of time which makes it better for both the clinic and the patient
Because it encourages the patient to stick to a plan of care to get the best service possible
What are the three things you need to have when you are selling a product?
10 points
Agreeableness, Persuasiveness, Understanding
Confidence, Agreeableness, Faith
Confidence, Success, Care
Faith, Success, Care
Clear selection
Talking fast when you are answering the phone can come off as careless or rude
10 points
True
False
Clear selection
What are the key things to creating affinity
10 points
Maintaining eye contact
Nodding
Smiling
Speaking slowly
talking about your personal life
What is a patients "ruin"?
10 points
The reason that they can't commit to a payment plan
The thing they don't like about their body
The issue that is causing them from preforming daily tasks
Their emotional attachment to money
Clear selection
People make decisions based off of emotion
10 points
True
False
Clear selection
What should you do if a patient says they can't afford a treatment plan at this time
10 points
Tell them it's okay, maybe next time
Tell them that they shouldn't have even come to the clinic if they can't commit to care
Convince them it's not that expensive and paying up front is even better
Inform them on our payment plans and let them know that we will work with any financial concerns they might have
Clear selection
When someone rejects you, do you
10 points
Take them back to their "ruin"
Get offended
Get emotional
Try to persuade them out of their mindset through adding discounts onto their plan
Clear selection
What is a hard sale?
10 points
Your answer
What is a high pressure sale?
10 points
Your answer
Which type of sale do we do at our clinic?
10 points
High Pressure
Hard Sale
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