Immigrant Welcome Centre Website Survey for Clients

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Thank you for providing us feedback about our current website! Your feedback is valuable and will help guide a redesign.

This survey should take about 10 minutes to complete.

1. How often do you visit our website? (www.immigrantwelcome.ca) *

Often (multiple times a month)

Sometimes (a few times a year)

Rarely (once a year or less)

Never

2. Please rate the following features on our website. If you have never visited our website, please take a few minutes to visit www.immigrantwelcome.ca *

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

I like the look of the website

I can find what I need on the website

The information I find meets my needs

I am able to find a way to reach staff through the website

3. If you visited our site in the past year, what were you looking for? (Please check all that apply.)

Help with an immigration problem or question

Make an appointment with a settlement worker or staff

Learn about our English classes

Learn about employment counselling/help finding a job

Event or program information

Make a donation

Information or resources to learn more about immigration and diversity

To learn what IWC does in my community

Other:

4. Is it easy to find what you are looking for?

Yes

Sometimes

Clear selection

5. If you are able to find what you need, is the information valuable? (Did it meet your needs?)

Yes

Sometimes

Clear selection

6. If you are NOT able to find what you are looking for, please tell us why.

The headings were not clear - I did not know where to go

There were too many pages to search through (too many clicks to make)

A link did not work

The information was outdated

The information I was looking for was not where I expected to find it

Other:

Clear selection

7. Did visiting our website lead you to take any actions?

Yes, I called the office

Yes, I emailed staff

No, I found what I was looking for

No, I chose not to take any further action

Other:

Clear selection

8. What is missing from our website? (What else would you like to see?) *

9. If you wanted to make an appointment with our staff or sign up for a program, what method are you most comfortable with? *

By phone (call the office)

By email

By chat (text us through the website)

Online registration (on the website)

By video call (e.g. Zoom)

10. What device do you (or would you) usually use to view our website? *

Desktop or laptop

Tablet

Phone

11. May we contact you by email if we have any follow up questions? *

Yes

If yes, please provide us with your name AND email address:

Submit

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