The role of E-Services quality dimensions in accomplishing customer loyalty
السلام عليكم ورحمة الله وبركاته
يطيب لي أن أضع بين أيديكم هذا الاستبيان الذي أُعد بهدف الحصول على البيانات المتعلقة بدراسة عنوانها:"دور ابعاد جودة الخدمات الالكترونية في تحقيق ولاء العملاء".
الدراسة ستكون لاغراض البحث العلمي لمرحلة البكالوريوس في تخصص نظم المعلومات الإدارية

Sign in to Google to save your progress. Learn more
CARE
1- The contact employees understand my specific needs.  
Clear selection
2- Company employees comply with my requests.  
Clear selection
3- The company gives me individual attention.
Clear selection
4- Top management gives me personal attention when I encounter serious problems.
Clear selection
5- Company employees have the knowledge to answer my questions.
Clear selection
6- Company employees properly handle any problems that arise.
Clear selection
Reliability
1- My online transactions are always accurate.
Clear selection
2- The company keeps my records accurately.
Clear selection
3- The company performs the service correctly the first time.
Clear selection
4- When the company promises to do something by a certain time, it does so.
Clear selection
Ease of use
1- Using the company’s web site requires a lot of effort(R).
Clear selection
2- The organization and structure of online content is easy to follow.
Clear selection
3- It is easy for me to complete a transaction through the company’s web site.
Clear selection
4- The company’s web pages have the contents that meet my needs.
Clear selection
Security
1- I feel the risk associated with online transactions is low.
Clear selection
2- I feel secure in providing sensitive information for online transactions.
Clear selection
3- I feel safe in my online transactions.
Clear selection
Product portfolio
1- The company provides me many useful free services.
Clear selection
2- The company provides wide ranges of product packages.
Clear selection
3- The company provides services with the features I want.
Clear selection
Submit
Clear form
This form was created inside of جامعة الملك عبدالعزيز. Report Abuse
Google Forms