UNDERSTANDING YOUR PAIN POINTS WITH BANK APPS AND DIGITAL WALLETS
This research is to help us understand what you would want bank mobile apps, digital wallets, e-commerce  and payment platforms to do differently in order to provide an even better solution and experience tailored just for you.
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DEMOGRAPHY AND BACKGROUND
(Please note that this is completely anonymous)

What is your occupation?

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Where do you currently live?
(which zone best describes it)
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  What is your age group?  
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FINANCIAL PREFERENCES AND BEHAVIOUR
Which do you prefer?
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How often do you use financial/mobile apps for transactions?

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Which Bank App/Digital wallet do you currently use the MOST?
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What kind of transactions do you perform most frequently using your mobile apps?

(Select all that apply)

What type of card(s) do you currently use?

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PAIN POINTS AND NEEDS

What challenges do you face with your current financial apps? 

(Select all that apply)

How satisfied are you with the current bill payment process using financial apps?(Data, electricity, Airtime etc.) 

Very Satisfied
Very dissatisfied
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What other things would you like to do with your mobile payment Apps?
EWALLET AND DOLLAR CARD
What would you primarily use a virtual dollar card for? (Select all that apply)
Would you be interested in using a virtual dollar card for international transactions?
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If you currently use one as stated above, Which?
REWARDS AND INCENTIVES
What kind of rewards would motivate you to use a financial app more frequently? 
(Select all that applies)
How do you prefer to learn about new features in a financial app?
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On a scale of 1 to 5, how likely are you to recommend your current financial mobile app to others? (1 is "Not likely" and 5 is "Very likely")  
Not likely
Very Likely
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What improvements or suggestions would make you more likely to recommend a financial mobile app? 
What Online platform do you use the most for shopping?
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E COMMERCE: SHOPPING ONLINE
What kind of products do you purchase online most frequently? 
(Select all that apply)  

What payment methods do you prefer to use for online shopping? (Select all that apply)

What challenges do you face when shopping online? (Select all that apply)  

Would you like to participate in a follow-up interview or usability testing?

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If Yes Above kindly provide your mobile number or email address
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